Frequently Asked Questions
Everything you need to know about your Monument Grills experience, from shipping to maintenance.
How long does shipping take for my new grill?
Most orders are processed within 1-2 business days. Depending on your location within the continental U.S., delivery typically takes between 3 to 7 business days via standard ground shipping.
What is the warranty coverage on Monument Grills products?
We offer a robust warranty package including a 1-year limited warranty on the full grill and an extended 8-year warranty specifically for the stainless steel burners, ensuring long-term performance and reliability.
Can I convert my propane grill to natural gas?
Many of our models are dual-fuel compatible. However, you must use a Monument Grills certified conversion kit to maintain safety standards and your warranty. Please check your specific model's manual for compatibility.
What is your return policy for home deliveries?
If you are not completely satisfied, you can return your unused grill in its original packaging within 30 days of purchase. Please note that return shipping costs may apply.
How do I register my product for technical support?
You can register your grill on our official website using the serial number found on the back of the grill or inside the cabinet door. Registration ensures faster service and updates on part replacements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm for monthly financing.